Cancellation & Refund Policy – The Sanctuary of Truth Tickets

At The Sanctuary of Truth, we prioritize providing a hassle-free and transparent ticket booking experience. This Cancellation & Refund Policy outlines the steps and conditions for cancellations and refunds for bookings made through our official website, sanctuaryoftruthtickets.com.

1. General Cancellation Policy

  • Advance Notice: Cancellations must be requested at least 48 hours before your scheduled visit to be eligible for a refund.

  • How to Request Cancellation: To cancel your booking, please email us at [email protected] with the following details:

    • Your full name
    • Booking reference number
    • Reason for cancellation

  • Late Cancellations: Any cancellations made within 48 hours of the scheduled visit are non-refundable, except in cases of emergencies, which will be reviewed and processed at the discretion of The Sanctuary of Truth.

2. Non-Refundable Tickets

  • Promotional & Discounted Tickets: Tickets purchased with special promotions or discounts may be non-refundable. This will be clearly mentioned during the booking process, so please review the ticket terms and conditions before finalizing your purchase.

3. Refund Policy

  • Eligibility for Refund: Refunds will be issued for cancellations made within the 48-hour notice window.

  • Refund Processing Time: Refunds will be processed within 7-14 business days from the confirmation of the cancellation.

  • Method of Refund: Refunds will be credited to the original payment method used for the booking.

4. No-Shows and Same-Day Cancellations

  • No Refunds for No-Shows: No refunds will be issued for no-shows or same-day cancellations.

5. Rescheduling Policy

  • Rescheduling: Requests to reschedule your visit must be submitted at least 48 hours in advance. Rescheduled bookings will be subject to availability, and the same cancellation policy applies to rescheduled bookings.

6. Cancellations by The Sanctuary of Truth

In the rare case that The Sanctuary of Truth must cancel your booking, we will provide the following options:

  • Reschedule your visit at no additional charge.
  • Receive a full refund, including any associated fees.

7. Third-Party Bookings

  • External Vendors: For bookings made through third-party partners or platforms, their specific cancellation and refund policies will apply. The Sanctuary of Truth is not responsible for cancellations or refunds processed through external vendors.

8. Special Considerations

  • Group Bookings & Events: If you have made a group booking or scheduled a private event, customized cancellation policies may apply. For further information, refer to the terms provided during the booking or contact us directly.

9. Contact Information

For further assistance or inquiries regarding cancellations and refunds, feel free to contact us:

We aim to respond to all inquiries within 24 hours.

10. Policy Changes

The Sanctuary of Truth reserves the right to modify or amend this Cancellation & Refund Policy at any time. Any changes will be posted on our website, and we encourage you to review the policy regularly to stay updated.

By booking tickets through The Sanctuary of Truth Tickets, you acknowledge and agree to this Cancellation & Refund Policy.